We offer FREE worldwide shipping for all our products! You can select faster, but paid shipping option if available. Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 15 business days. Please consider any holidays that might impact delivery times.
Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
Most of our products are shipped from our warehouses in China, thus may be subject to additional import duties, customs fees, or taxes upon arrival. These charges are not included in the product price or shipping cost and are the customer’s responsibility. Please check your local customs regulations to avoid surprises.
FOR PRE-ORDERED OR BACK-ORDERED ITEMS:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
TRACKING YOUR ORDER:
You will receive a confirmation email containing a tracking ID and a link to follow the journey of your package.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@moissen.com if you believe you have provided an incorrect shipping address.
RETURNS:
By placing an order on MOISSEN you are responsible for the cost of return shipping back to us.
If the wrong item shipped by our team mistake or the damaged item was delivered, we will do our best to send You a free replacement at no cost to You.
If there are any issues with the item delivered please contact our support team by email info@moissen.com
LOST/STOLEN PACKAGES
MOISSEN is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier. If you have any further questions on how to do this please reach out to our customer support team at info@moissen.com
